Sysload: Collector errors 'VMware Guest API is not running in a Virtual Machine'
Article ID: 115120
CA Automic Sysload
Graphes for CPU usage are empty and this error message : HH:MM:SS coll - OVirtualizationEsx_OpenHandle : OpenHandle failed (iRc=2 -> 'VMware Guest API is not running in a Virtual Machine') appears in Collector logs
Agent for Unix
The VMware tools are not installed.
1 - Stop the Collector 2 - Edit the Collector configuration file Modify the DisableVMGuestLib value as: [PARAM] DisableVMGuestLib=1
3 - Save the Collector configuration file. 4 - Restart the Collector
[PARAM] DisableVMGuestLib #Format : Bolean #Optional/Mandatory : Optional #Deactivation/Activation of the check if the VMware tools are installed on the machine. If VMware tools are found then the program will try to do timekeeping correction #Set to "0" in the default configuration file #Appeared in v5.20