Scheduled reports not delivered in Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Scheduled reports, which ran in the morning, have not delivered the emails or report attachments.

There is no failure notice.

Environment

Release: All Supported Releases

Resolution

1. Ensure the user account in Clarity and Jaspersoft are enabled
2. Recreate the scheduled report:
   1. Delete the scheduled instance
   2. Create a new schedule instance of the report