Clarity Action Trace Not Working - Empty or Blank
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Clarity Action Trace Not Working - Empty or Blank

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Article ID: 114874

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After enabling the action trace in Clarity,  the action trace does not display any results. The app trace file (example: app-trace.xml files is blank)

Resolution

  1. In the user properties, make sure the trace is set to Trace Statements:
  2. Make sure that in CSA or security.logs page the following is enabled, restart services after making the changes unless Detect Changes automatically is checked : 
  3.  If the above doesn't help, replace the logger.xml file using the steps below: 
  • Backup the file $CLARITY_HOME/config/logger.xml 
  • Replace $CLARITY_HOME/config/logger.xml with $CLARITY_HOME/.setup/templates/config/logger.xml 
  • Restart the services

 

Additional Information

 

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