Backup and Restore CA Service Catalog

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

We need to backup/restore information and settings from a Test Environment to a QA Environment. How to proceed?

Environment

Service Desk Manager 17.1

Resolution

Please refer to the following documentation:

Migrate Data Between CA Service Catalog Systems using the Import Export Utility
Moving the CA MDB Data from the Source to the Target Systems