Back Up And Retain Clarity SaaS Databases

Products

• Clarity PPM SaaS

Issue/Introduction

Back up your Clarity SaaS database and retain it on the Clarity SaaS environment side for an extended period of time.

Environment

Clarity SaaS GCP Environments

Resolution

To back up your Clarity database, open a case with Broadcom Support, and provide the following details:

• (Mandatory) Environment URL
• Requested database backup date
  
  Note: Broadcom retains backups for the last 7 days, which are programmatically deleted. This is by default stored using the nightly recurring backup generated every 24 hours, and consists of a full backup of all customer data and configurations.
  
  
• Retention period - 30, 60 and 90 days.

Additional Information

As referenced in Clarity PPM SaaS Service Description, we maintain up to 5 customer defined recovery points.

Backups created are retained for the amount of days of the retention folder.
30-day folder backups are automatically deleted after 30 days.
60-day folder backups are automatically deleted after 60 days.
90-day folder backups are automatically deleted after 90 days.