What is the correct procedure for opening a severity 1 case or raising an existing case to severity 1.
Article ID: 11410
Updated On:
Products
Spectrum
Issue/Introduction
Can I raise the severity of my case to Severity 1?
Environment
Release:
Component:
Component:
Resolution
It is not possible to raise the severity of any case to severity 1 on your own or by opening a chat with support.
To raise a case to severity 1, please call in to our CA Global Service Center at:
1 800 225 5224
Additional Information
For reginal toll free number, please refer to below link:
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