PIM(SAM) All: Remained audit log after running CleanupSubmittedTasks job
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PIM(SAM) All: Remained audit log after running CleanupSubmittedTasks job

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Article ID: 113792

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

Customer tried to delete Submitted Tasks in audit log by CleanupSubmittedTasks job.
But it seems to be remained some records which is in target date at time field.

After next execution, some record is deleted but another log is remained.

What does it happen?

Environment

OS: Windows 
Prod: CA Privileged Identity Manager All version for Enterprise Management Server
    CDB: All
    User store: All
 

Cause

CleanupSubmittedTasks job is checking related record at the task.
And if the date which is internal record has out of range, the record does not delete.
We found following scenario as sample.
1. create Privileged Account requests in this month.
2. forget approval task and reject next month.
3. run CleanupSubmittedTasks job for 1st month.
4. the record does not delete in the month.  but it may delete in next month.

Resolution

It is normal behavior since some date information at internal record is out of range.