PIM(SAM) All: Remained audit log after running CleanupSubmittedTasks job
Article ID: 113792
Updated On:
Products
CA Virtual Privilege Manager
CA Privileged Identity Management Endpoint (PIM)
CA Privileged Access Manager (PAM)
Issue/Introduction
Customer tried to delete Submitted Tasks in audit log by CleanupSubmittedTasks job.
But it seems to be remained some records which is in target date at time field.
After next execution, some record is deleted but another log is remained.
What does it happen?
But it seems to be remained some records which is in target date at time field.
After next execution, some record is deleted but another log is remained.
What does it happen?
Environment
OS: Windows
Prod: CA Privileged Identity Manager All version for Enterprise Management Server
CDB: All
User store: All
Prod: CA Privileged Identity Manager All version for Enterprise Management Server
CDB: All
User store: All
Cause
CleanupSubmittedTasks job is checking related record at the task.
And if the date which is internal record has out of range, the record does not delete.
We found following scenario as sample.
1. create Privileged Account requests in this month.
2. forget approval task and reject next month.
3. run CleanupSubmittedTasks job for 1st month.
4. the record does not delete in the month. but it may delete in next month.
And if the date which is internal record has out of range, the record does not delete.
We found following scenario as sample.
1. create Privileged Account requests in this month.
2. forget approval task and reject next month.
3. run CleanupSubmittedTasks job for 1st month.
4. the record does not delete in the month. but it may delete in next month.
Resolution
It is normal behavior since some date information at internal record is out of range.
Feedback
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