How do I delete a contract
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How do I delete a contract

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Article ID: 113775

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Updated On:

Products

CA Business Service Insight

Issue/Introduction

Discusses how Contracts are deleted in BSI

How can I delete a contract in BSI?

Environment

Release:
Component: OBLCRE

Resolution

To delete a contract in BSI, you would go under "Administration" and "ACE management", then select "Purge".
You will see an option there to purge a contract.

Keep in mind this will simple trigger the ACE instance that was calculating this contract to begin the purge process.
So first, the ACE instance that was calculating this contract will need to run. This will flag the contract for purging in the database.
You can see this if you run:
select sla_name ,sla_status ,is_psl_purge_completed, is_penalty_purge_completed, is_data_to_be_purged  from t_slas

If the PSLwriter has run then you should see this contract is now flagged "to_be_purged".

The service which will then actually complete the contract purge is the taskhost service. So this service needs to be running.