Request Failed message when logging into Identity Portal
book
Article ID: 113764
calendar_today
Updated On:
Products
CA Identity ManagerCA Identity GovernanceCA Identity Portal
Issue/Introduction
"Request Failed" when logging into /sigma/app/index#
Environment
Release: Component: SIGMA
Cause
This isĀ a problem with the configuration of the SSO agent.
For example, the problem is in the call for "https://signintest.myco.com/sigma/rest/resources/USERPIC/iibgw.jpg". This call fetches the user image. It is responded with 401 (unauthorized) because this directory is protected.
Resolution
Please refer to the page "Protecting CA Identity Portal with CA Single Sign-On" in the product documentation and make sure the configuration matches what it describes:
Pay special attention to fact that the "/sigma/rest/resources" realm should be protected and that the Agent Configuration Object must have the exact same IgnoreExt as in the documentation - ".class,.fcc,.scc,.sfcc,.ccc,.ntc,.css,.js,.woff,.woff2,.svg,.ttf,.eot,.json", see that "jpg" is not on that list.