17.1 - cancel closed request

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

cancel button shows up in the catalog request details page even the request is in completed or closed status

Environment

service  catalog 17.1  

Cause

It is not the problem .   Whether  a catalog request  with Completed status can be cancelled or not  is based on your catalog system's setting in Catalog -> Configuration -> Request Management Configuration - >  locate "Cancel Completed Requests"   configurable setting :

If it is "Yes"  , that means your catalog system allows to cancel the catalog request with "Completed" status .
If it is "No"  ,   that means your catalog system does NOT  allows to cancel the catalog request with "Completed" status .

Resolution

If you want your catalog system  not allow to cancel the catalog request with "Completed" status ,  you will need to go to Catalog -> Configuration -> Request Management Configuration - >  locate "Cancel Completed Requests"   configurable setting   , and uncheck it  ( i.e  set it as No ) :

<Please see attached file for image>

Additional Information

Note :  

"Cancel Completed Requests" is the newly-added  configuration setting  in 17.1  .