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17.1 - cancel closed request

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Article ID: 113737

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

cancel button shows up in the catalog request details page even the request is in completed or closed status

Environment

service  catalog 17.1  

Cause

It is not the problem .   Whether  a catalog request  with Completed status can be cancelled or not  is based on your catalog system's setting in Catalog -> Configuration -> Request Management Configuration - >  locate "Cancel Completed Requests"   configurable setting :

If it is "Yes"  , that means your catalog system allows to cancel the catalog request with "Completed" status .
If it is "No"  ,   that means your catalog system does NOT  allows to cancel the catalog request with "Completed" status .

Resolution

If you want your catalog system  not allow to cancel the catalog request with "Completed" status ,  you will need to go to Catalog -> Configuration -> Request Management Configuration - >  locate "Cancel Completed Requests"   configurable setting   , and uncheck it  ( i.e  set it as No ) :

<Please see attached file for image>

User-added image

Additional Information

Note :  

"Cancel Completed Requests" is the newly-added  configuration setting  in 17.1  .  

Attachments

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