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No Transaction Trace after EM integrated with AOP

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Article ID: 113706

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

In APM Cluster Environment, Installed and configured the AOP(CA AGILE OPERATIONS ANALYTICS), but 0 transaction trace in Team Center -> Map view.

From the IntroscopeEnterpriseMangaer.log, the error:

"[ERROR] [Jarvis-Tenant-Checker] [Manager.TraceStore] Tenant ID does not exist in Jarvis: system".

Environment

APM 10.7
AOP 17.3.1

Cause

Wrong the Tenant ID set in the IntroscopeEnterpriseManager.properties.

From the IntroscopeEnterpriseMangaer.log, the error: "[ERROR] [Jarvis-Tenant-Checker] [Manager.TraceStore] Tenant ID does not exist in Jarvis: system "

and IntroscopeEnterpriseManager.properties shows: "cohortId=defaultorg"

Resolution


Modify the Tenant ID in  IntroscopeEnterpriseManager.properties and restart:

"cohortId=defaultorg-USERSTORE"

Notes: The Tenant ID can be found in "/opt/ca/aoPlatform/logs/aoPlatformInstall_logs"