Agile Central - Iteration Status Page Won't Load

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

When your Iteration Status Page won't load, filter buttons don't work or the Work Item Type drop-down doesn't work, it is usually due to a corrupt filter setting which prevents the board from loading.  Filters are saved as a Preference on a per-user basis.  To clear the potentially corrupt filter setting, you can delete the filter preference.  Each user experiencing this issue will need to walk through the process to clear their own preference. 

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter:  iteration-tracking-inline-filter
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference. 
5. For each preference that is found, please click the "View" button and copy the contents of this (If asked to do this by the support team) and send it to us in the case.  This must be done BEFORE the delete in the step below.
6. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
7. Repeat steps 3 thru 6 for preference:  iteration-status-default/-200040
8. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
9. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
10. Now when you login the filter is gone from the Team Board and your board should load.
11. If step 3 didn't clear the issue please use the Preference Deleter from step 2 and follow the steps above to delete this preference too: iteration-status-default/-200040

See this video for a walkthrough on adding a custom app