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SOAP Login Operator for CA Service Catalog Fails


Article ID: 113687


Updated On:


CA Process Automation Base


Process Automation began having issues with the SOAP Login operator and no processes are successfully completing now.
The only message being captured is "soapenv:Server.generalException  with the Catalog server name as part of the exception. We have bounced the Catalog service, the Catalog server, and Process Automation to no effect. We have not been able to identify any changes to servers on either application and are currently stumped as to why this is occurring. The associated approval process which uses a different login mechanism is working normally, it is only the create sdm ticket process using the SOAP login operator that is failing.


Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation


Password for their service account was expired. Found the expired error in Service Catalog view.log. AD team needs to resolve the issue with the expired password.

Additional Information

Logging levels for CA Service Catalog were increased to DEBUG level and we could see 

[CWebService] Exception while logging in with username/password 


Found Authenticate Error: Password Expired 

for the username that was being used for the SOAP calls to Catalog.