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Policy Server Will Not Start: Socket error:9999

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Article ID: 113684

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

The following error is received when attempting to start the Policy Server:  Failed to initialize TCP server socket: Socket error:9999, and the Policy Server fails to start.

Environment

Release: MSPSSO99000-12.8-Single Sign-On-for Business Users-MSP
Component:

Cause

This is usually due to a port conflict in which another process has bound itself to one of the Policy Server's ports.  The default ports are 44441, 44442, and 44443.  These can be verified via the Policy Server Management Console.

Resolution

Use the following command to observe the ports that are in use.  Look for ports in the LISTENING state.

netstat -an

Shut down and/or reconfigure any processes that may be binding to the Policy Server's ports.