Upcoming Upgrade Go-Live Notification to Support - Identity Suite

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

This article outlines the process for notifying Broadcom Support about upcoming Identity Suite upgrade project timelines and go-live schedules. Notifying the account team ensures that Support management is aware of your timeline should assistance be required during the transition.

Environment

Identity Suite 14.x & 15

Resolution

To notify Broadcom of your upcoming project timeline, follow these steps:

1. Open a new case with Broadcom Support
2. Update the case with the upgrade schedule, including the specific go-live dates and times (Start date/time and End date/time)
3. If you have a document with the detailed steps that you performed during the go-live, please, attach it to the case
4. Update the case with information If you already updated a lower environment with that document

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.