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Are there customization options for Support Automation?

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Article ID: 113644

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I would like to perform a customization for Support Automation, for example:

Remove a field from the analyst interface
Adjust the size of the frames in the analyst interface
Change headers or other information

Environment

Release:
Component: SBAUTO

Resolution

Support Automation provides limited customization options, most are outlined here:

https://docops.ca.com/ca-service-management/14-1/en/using/support-automation/customizing-live-assitance-pages

If you would like to remove Support Automation features from the analyst interface, those are defined on the "Support Automation Access Control". You can access this by logging Service Desk Manager with an Administrator account, going to the Administrator tab, go to "Security and Role Management" and "Support Automation Access Control".

You can open the Analyst Access Control  you wish to adjust, and go to the "Tools" tab and click "Update Tools" to remove options.


It is not possible to adjust the frame sizes.