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Client Automation - Reporter - Duplicate template folders

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Article ID: 113641

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

In ITCM Reporter there are duplicates folders like :
 
Computers
DSM Infrastructure
Hardware
etc...
 

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Environment


Client Automation 12.9, 14.0, 14.0 SP1, 14.0 SP2

Cause


This problem could occur when :
  • ITCM Reporter is installed on a new machine
and
  • Spanish language is set. Following command returns esn :
ccnfcmda -cmd GetParameterValue -ps itrm/common/localization -pn language
 
 
In this case the reports template are imported in database and this generates duplicate report folders and templates 
 

The problem does not occur in French, German and Japanese language because translation rep_tpl_res file exists for these languages under DSM\bin :

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but the file rep_tpl_res.es does not exist.

Resolution


The workaround is to create the registry key SkipLibrary of type REG_DWORD and value 1 under
 
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones
 
as post installation of ITCM Reporter on a new machine.

 
 

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It is possible to create this registry key in command line with :
 
 
reg ADD "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones" /v SkipLibrary /d 1 /f /t REG_DWORD

 

Attachments

1558695828701000113641_sktwi1f5rjvs16ibc.jpeg get_app
1558695826882000113641_sktwi1f5rjvs16ibb.jpeg get_app
1558695825008000113641_sktwi1f5rjvs16iba.jpeg get_app