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CA PPM Legacy Driver Opens Microsoft Project but not the Project Itself

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Article ID: 113634

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When exporting a project from the browser using the CA PPM Legacy Driver, Microsoft Project does open, but it does not open the project itself. If the user attempts to login to PPM from MSP, and attempts to open a project from within MSP, the list of PPM projects never appears. 

Environment

Release: CODSBX99100-14.2-PPM SAAS-Sandbox-Small Environment
Component:

Resolution

The application cache may need to be cleared. It can be cleared by running the following in a command prompt:

rundll32 dfshim CleanOnlineAppCache