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CA Client Automation Scalability Server upgrade fails with the error Error 1606.Could not access network location

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Article ID: 113620

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

CA Client Automation Scalability Server upgrade fails when the DSM Explorer is also installed on the Scalability Server with the error:
Error 1606.Could not access network location "C:\Program Files (x86)\CA\SC\EGC\". 

Environment

All versions of CA Client Automation

Resolution

The location "C:\Program Files (x86)\CA\SC\EGC\" refers to the DSM Explorer installation.
Make sure that the folder has Full Control permissions for Administrators/the user trying to run the uninstall. 

If the permissions are correct. try uninstalling the DSM Explorer using Add/Remove programs.

If you encounter the same error, it is most likely the DSM Explorer installation is corrupt and may require manual deletion of the DSM Explorer binaries and registry key entries.
Please contact CA Support for assistance regarding the same.