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error during install "You must start Apache service after install is complete"

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Article ID: 113587

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Updated On:

Products

Output Management Document Viewer Output Management Web Viewer

Issue/Introduction

Issues regarding the installation the new updates Ver 12.1.6 O/S win 2012r2 No changes in the Environment Test

Environment

Release:
Component: WBVLUW

Resolution

The error it was giving during install was something like "You must start Apache service after install is complete" but what it should have said was, "Please close Apache, then continue install". I closed it and the install ran fine.