ServiceDeskIntegrationSetup utility does not accept users with special characters
Article ID: 113583
If you provide a username with any special characters, you will get a message similar to the below:
----- Service Desk Integration Setup ----- - - OneClick server information must - be gathered in order to enable the - integration with Service Desk. - - OneClick Server name?> Server1 - OneClick Server port?> 8080 - OneClick Homepage path [default="spectrum"]?> spectrum - Username?> ca_discov - *** Error: Invalid user name. ***
Spectrum 10.2.x Spectrum 10.3
The ServiceDeskIntegrationSetup utility does not accept users with special characters.
This problem was already mapped, and a fix will be included in the next CA Spectrum version.
As a workaround, the following procedure can be done:
1- Run the utility again, with any username, and provide the password of the desired user.
2- After that, you just need to change the username to the desired one, in the <Service_Desk_Installation_directory>/bin/oc-integration.cfg file, located in the Service Desk server.