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Release Automation perspective not loading content

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Article ID: 113580

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Release Automation perspective is unable to load the content inside it.  The page just shows three vertical bars that spins and attempts to load the page content.  The browser settings already accepts all cookies.
 

Internet Explorer: click the Tools icon (gear icon) > Internet options > Privacy > Settings > Accept all cookies (or white-list the ARA host name). 
Chrome: Settings > Advanced > Content settings > Cookies > Allow sites to save and read cookie data (recommended)

Environment

Release: AUTRLB99000-12.2-Continuous Delivery Automation-Base Edition
Component:

Cause

Incorrect URL in the browser.

Resolution

Verify the AWI URL matches what is specified it the customer.config file (i.e. C:\Automic\Release.Manager\WebUI\customer.config).

<Please see attached file for image>

ARA customer config

From the browser, change http://servername-fullname.com:8080/awi

to

http://servername:8080/awi

Ensure both the AWI and ARA URLs match what is specified in the customer.config file and connection.properties (i.e. C:\Automic\External.Resources\apache-tomcat-7.0.81\webapps\awi\config\webui-plugin-bond). 

Attachments

1558695962808000113580_sktwi1f5rjvs16icu.jpeg get_app