APM will not load in Chrome

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

I have installed APM 10.7 with SP1 (Hotfix 10.7.0-HF08). When accessing the WebView using Chrome, I enter my credentials, can see the login in the WebView logs, but the browser does not display the Experience View. Clicking refresh will display the Experience View. This only happens in Chrome, not IE (not tested in Firefox).Why is this happening?

Environment

APM 10.7 

Resolution

This is due to security features in Chrome and Firefox that are blocking scripts from running. Disable these features. 

Additional Information

1.This issue seems to happen only with Firefox and Chrome. IE works fine. This has been the case on multiple machines with multiple users. 

2. A colleague logged in and clicked enter in Chrome while holding the shift key. This causes Chrome to open the page in another window. This worked, but it opened the WebView, not the team center as expected.