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CA PPM-Advanced Reporting gets Phantomjs error

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Article ID: 113555

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Cannot create report

Executing the Project Status Summary report against any project receives the following error after applying parameters.

Error Message net.sf.jasperreports.engine.JRRuntimeException: Phantomjs process did not end properly; exit value: 255.

Environment

Release: CODCVU9900-14.3-PPM SAAS-View Only Userpack for-Canadian Government Entities
Component:

Resolution

CA PPM 15.2 and above, we have changed the phantom reports to HTML5 reports to avoid this issue where the phantom error is thrown. 

Additional Information

Workaround - 

Steps to Schedule the Report 
1. Go to Home - Advanced Reporting 
2. View- Repository 
3. Right click on the 'Project Status Summary' report 4. Select 'Schedule...' 
5. Click on the 'Create Schedule' or 'Run Now' 

The default Format is already PDF. 

The PDF report will then show up under the same folder as the report /CA PPM/ Reports/ Project Management folder.