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MSP New Driver: Actual Work on the Time Scale shows a 0 for a Period when All Timesheets are in Open Status in PPM


Article ID: 113506


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


Actual Work on the Time Scale shows a 0 for a Period in Microsoft Project (MSP) when All Timesheets are in Open Status in CA Project & Portfolio Management (PPM). 


1. In PPM, create Weekly Time Reporting Periods starting on Mondays 
2. Create two projects 
3. Staff Res1 on Proj1 and Proj2 
4. Create a task on each project and assign Res1 to each task 
5. Post a timesheet for the week of 12/4 for Proj1 
6. Export Proj2 to MSP 

Expected Results: The Actual Work column to be blank for all periods after the week of 12/4 
Actual Results: The Actual Work column shows as 0 for the week of 12/11 


Component: PPMMSP


This issue is caused by DE38091


This issue is fixed in CA PPM 15.5.

Important: In order to see this fix (and any other CA PPM MSP Interface fixes) after upgrading CA PPM, the latest MSP New Driver version will also need to be installed.
  • Before installing, first uninstall the existing MSP New Driver components from the workstation which include:
  • CAClarityAddin, CA PPM Schedule Connect, CA PPM Microsoft Project Interface
  • The latest MSP New Driver can be installed from PPM in Home->Account Settings->Software Downloads.  (Ensure the bit level installed matches that of Microsoft Project.)

Additional Information

  • Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
  • Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index