search cancel

unable to attach files in new requests/incidents/problems

book

Article ID: 113493

calendar_today

Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

trying to upload an attachment to a requests/incidents/problems the following message error appear "error trying to upload file XXXX.txt"

in jsvr,log file the following errror appear:

09/06 18:09:48.057[TCP_port-Read:Slump_nxd] INFO  SLUMP 742 Using normal channel for connection with: web:wsp
09/06 18:10:38.106[http-nio-8080-exec-2] INFO  UploadServlet 203 Param 'allow_empty_file_uploads' set to NO. This is the default.
09/06 18:10:38.106[http-nio-8080-exec-2] INFO  UploadServlet 217 force save-as dialog is disabled in web.xml
09/06 18:10:38.106[http-nio-8080-exec-2] INFO  UploadServlet 226 fast channel is enabled in web.xml
09/06 18:10:38.340[http-nio-8080-exec-4] INFO  UploadServlet 304 calling slumpTC.initSlump()
09/06 18:10:38.340[http-nio-8080-exec-4] ERROR UploadServlet 306 Slump not initialised
09/06 18:10:56.557[http-nio-8080-exec-6] INFO  UploadServlet 304 calling slumpTC.initSlump()
09/06 18:10:56.557[http-nio-8080-exec-6] ERROR UploadServlet 306 Slump not initialised
09/06 18:11:18.058[Thread-6] ERROR SLUMP 340 Timed out attempting to connect fast channel to web:wsp
09/06 18:11:18.058[TCP_port-Read:Slump_nxd] INFO  TCP_port 229 Created fastchannel port 2108 for null with id 1536268278058 between 167784490.pdmweb:DSDMPS01#-598032dc:165b0b8390d:-7fff and 26003.web:local
09/06 18:11:18.058[Thread-6] INFO  SLUMPTC 403 Error al conectar con el slump. Compruebe el daemon del servidor.
09/06 18:12:35.802[TCP_port-Read:web:local] ERROR TCP_port 888 ReadInt Socketexception (did slump die?)java.net.SocketException: Connection reset
09/06 18:12:35.802[TCP_port-Read:web:local] ERROR TCP_port 1303 Call to read_msg failed.java.net.SocketException: Connection reset
09/06 18:12:37.531[localhost-startStop-2] INFO  PdmContextListener ? Context Listener has logger activated!  
09/06 18:12:37.531[localhost-startStop-2] INFO  PdmContextListener ? log4j refresh interval set to: 60000 milliseconds
09/06 18:12:37.531[localhost-startStop-2] INFO  PdmContextListener ? CAisd context has been destroyed
09/06 18:12:37.531[localhost-startStop-2] INFO  PdmContainerAgent ? servername-container-pdmContextListener is set for termination
09/06 18:12:37.531[localhost-startStop-2] INFO  PdmContainerAgent ? Post an event notification msg for pdm_tomcat_nxd
09/06 18:12:37.531[Thread-3] INFO  PdmContainerAgent ? Received an event notification msg for 26003|pdm_tomcat-servername|CONTEXT_STATUS
09/06 18:12:37.531[Thread-3] INFO  PdmContainerAgent ? Sending event notification msg to pdm_tomcat_nxd
09/06 18:12:37.531[Thread-3] INFO  PdmContainerAgent ? servername-container-pdmContextListener preparing to terminate

 

Environment

SDM 17.1.X
MS Server 2012 R2
 

Cause

Fat channel configuration is causing mismatch connection between repository with slump.

Resolution

Edit the following server.xml file located in: C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF look for line:

"set param to YES to enable fast channel to the repository daemon"
-->
<param-name>fast_channel</param-name>
<param-value>YES</param-value>
</context-param>
<context-param>

fast_channel YES change parameter from YES to NO.
Then save and restart SDM service.

Additional Information

Different Fast channel behavior on SDM:
https://comm.support.ca.com/kb/ahd04042-login-time-out-javanetsocketexception-at-startfastchannel-error-slump-timed-out-attempting-to-connect-fast-channel-to-weblocal-webengine/kb000005998