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How to Reset vapp-service password in vApp 14.2

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Article ID: 113472

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

When  trying reload the external connector servers on the Dashboard Console "External Tools", the process shows  message
"Error fetching list of registered connector servers: Script terminated due to SSH command timeout running command on host 192.168.2.10".
2018 Sep 10 09:28:20 IDMGW ListRegisteredExternalConnectorServers Script started 
2018 Sep 10 09:28:22 IDMGW ListRegisteredExternalConnectorServers [ERROR] Error fetching list of registered connector servers (error #1) 
2018 Sep 10 09:28:22 IDMGW ListRegisteredExternalConnectorServers Status: failure (code 68) 
2018 Sep 10 09:28:22 IDMGW ListRegisteredExternalConnectorServers Message: :ETA_E_0302<BGU>, Bind to provisioning server as 'vapp-service' failed: Invalid credentials or Global User is locked 

How we can reset the vapp-service user password on 14.2 version ?
 

Environment

Ca Identity Suite Virtual Appliance 14.2 and above

Cause

Developers have implemented the "resetVappServiceAccountPassword" command in CA Identity Suite 14.2 and above to offer the same functionality as HF-INTERNAL-20180214-RECONFIGURE-VAPP-SERVICE-PASSWORD-0001.tgz.gpg in vApp 14.1

Resolution

1. Login to vApp Terminal as "config" user and execute the following command: 

resetVappServiceAccountPassword 

2. Enter a New Password for vapp-service user.


 

Additional Information

https://knowledge.broadcom.com/external/article?articleId=8438