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webstart workstation fails to start

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Article ID: 113458

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

webstart workstation fails to start for one Enterprise Manager while it is starting successfully for other Enterprise Managers.

The Java console showing following error messages.

Unsigned application requesting unrestricted access to the system

<Please see attached file for image>

Error

 

Environment

Release:
Component: APMISP

Resolution

After replacing the em client jar in the workstation folder with the same jar from another environment (which is working), we were able to start the workstation through webstart workstation successfully.

Path: <EM-Home>/product/workstation/plugins
File: com.wily.introscope.em.client_10.5.2.jar

Attachments

1558695994339000113458_sktwi1f5rjvs16idi.png get_app