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Error: Could not load the avatar image

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Article ID: 113455

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When user selects New User Experience link, user gets "Error: Could not load the avatar image". Why?

Cause

A refresh from a production system into a non-production system without migrating the filestore.

Resolution

Copy the filestore when refreshing non-production environments.