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Version information in CA Service Desk Manager (CA SDM) files not updated after upgrade or applying a cumulative/rollup patch

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Article ID: 113426

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Version information in the following areas are not in sync after an upgrade of CA SDM or applying a cumulative/roll-up patch:

NX_ROOT\pdmconf\version 
NX_ROOT\NX.env 
NX_ROOT\env.info 
HELP->ABOUT 

Environment

CA Service Desk Manager 17.1
All Supported Operating Systems

Resolution

Solution to DE42921 to be included in upcoming CA SDM 17.1 RU2 patch