Version information in CA Service Desk Manager (CA SDM) files not updated after upgrade or applying a cumulative/rollup patch

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Version information in the following areas are not in sync after an upgrade of CA SDM or applying a cumulative/roll-up patch:

NX_ROOT\pdmconf\version 
NX_ROOT\NX.env 
NX_ROOT\env.info 
HELP->ABOUT 

Environment

CA Service Desk Manager 17.1
All Supported Operating Systems

Resolution

Solution to DE42921 to be included in upcoming CA SDM 17.1 RU2 patch