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EMAIL queue is growing and probe restarts every 20 minutes

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Article ID: 113418

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

EMAIL queue is growing.
No emails are sent via emailgtw probe.
PID of emailgtw probe is changing every 20 minutes.
 

Environment

emailgtw probe ANY version

Cause

SMTP server was unable to respond to emailgtw probe's request.
emailgtw probe shutdown itself when there is no response from SMTP server.
Here are probe logs.

00:06:47:347 emailgtw: (send_it) smtp_open succeeded
00:06:47:347 emailgtw: RSET
00:06:47:347 emailgtw: 250 2.0.0 Ok
00:06:47:347 emailgtw: MAIL FROM:<[email protected]>
00:06:47:348 emailgtw: 250 2.1.0 Ok
00:06:47:348 emailgtw: RCPT TO:<[email protected]>
00:25:53:587 emailgtw: signal 0 received, terminating ...
00:26:00:457 emailgtw: **********[ Starting Emailgtw ]***********
00:26:00:457 emailgtw: emailgtw 2.84
00:26:00:457 emailgtw: Nimsoft Corp.

 

Resolution

Investigate SMTP server side problem.
This is an external website explains how to manually test connection to SMTP server.
https://support.microsoft.com/en-in/help/153119/xfor-telnet-to-port-25-to-test-smtp-communication