UNC shared filestore folder in catalog causes the attachment issue
Article ID: 113386
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
We have catalog nodes ( two nodes ) point to a shared filestore folder . after that , we cannot attach files to catalog request anymore
Environment
catalog 17.1 , 14.1, 12.9
Cause
The owner of the catalog service on catalog nodes doesn't have the write permission on the network shared filestore folder
Resolution
When you have more than one catalog node , you will need to configure all catalog nodes point to the same shared filestore folder . You will need to make sure this network shared filestore folder have the read and write permission by all those catalog nodes .
1. In catalog GUI, go to Administration -> Configuration -> File Store Information , after you put the network shared folder , you need to click "TEST" button and make sure it is able to get successful message .
2. On that network shared filestore folder , you need to make sure that catalog nodes have both read and write permission .
Note :
When you attach a file to a catalog request , the attached file is stored in filestore\documents\requests\ and under its corresponding request's subfolder there .
1. In catalog GUI, go to Administration -> Configuration -> File Store Information , after you put the network shared folder , you need to click "TEST" button and make sure it is able to get successful message .
2. On that network shared filestore folder , you need to make sure that catalog nodes have both read and write permission .
Note :
When you attach a file to a catalog request , the attached file is stored in filestore\documents\requests\ and under its corresponding request's subfolder there .
Feedback
Yes
No
Powered by
