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17.1-Copied requests must be submitted twice

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Article ID: 113379

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Copied requests must be submitted twice

Environment

17.1 or  17.1 with rollup1 

Cause

It is a bug in catalog 17.1 

Resolution

1 .   recent incremental testfix  T6D9388  after 17.1 rollup1 patch   addressed this problem .      Pre-req of  T6D9388  : 17.1 rollup1   and  T6D9385 .  Please open a support case to obtain T6D9388

2.  T6D9388  will be rolled into upcoming 17.1 rollup2 patch , which will be available in 4th quarter 2018