The CA Common Services for z/OS r14.1 Health Checker component went into a Spinloop after a CA product address space was cancelled

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu

Issue/Introduction

When the customer attempted to recycle CA PTXMAN, the CA Health Checker component (CAHCKCCS) went into a SPIN loop.

Environment

CA DB2 Tools (PTXMAN) which uses the CA Common Services Health Checker component (CAHCKCCS)  is active in a z/OS environment with IBM APAR OA49676 applied 

Cause

The cause was PTXMAN turning off the TCBFX bit in error which resulted in a spin loop.  When the error occurs, there is timer queue verification and queue correction that can orphan timer queue elements resulting in the lost XCF timer.  

Resolution

Apply Health Checker PTF RO91550.  SPIN LOOP AFTER CANCELING CA PRODUCT W/HCHECK.  This can occur in an environment with IBM APAR OA49676 applied.  

Additional Information

Reference the discussion of OA49676 found in the IBM Support description of PI66709