When attempting the integration of Process Automation with Service Desk using the main installer it fails
Article ID: 113349
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
When attempting to integration Process Automation (ITPAM) with Service Desk (SD) using the main installer it fails and the install.log file captures the error bellow:
PAMProcessImporter] Loading PAM Process for SDM DEBUG [DeployThread: Integración de los productos] [PAMProcessImporter] [https:, , servername or FQDN, itpam, soap] ERROR [DeployThread: Integración de los productos] [PAMProcessImporter] Exception while loading PAM Process for SDM ERROR [DeployThread: Integración de los productos] [PAMProcessImporter] [Ljava.lang.StackTraceElement;@1606140 INFO [DeployThread: Integración de los productos] [IntegrateSDMWithPAM] Importing Process Automation Sample Process returned with exitCode: -1
Service Desk 14.1 or above ITPAM 4.3 or above
Cause 1: The import of the sample process failed, since this part of the procedure does not include a retry it will failed directly and will prompt the error message, this could be caused by a connectivity issue at the given time of the integration.
Cause 2: This issue will also occur if the PAM URL does not include the port, specifically for the samples of ITPAM the installer only recognizes hostname:port URLs.
Solution 1: Ensure that the network communication with the ITPAM server and SD server work properly during the installation and so on.