Installation of PAM Agent 4.3.03 fails / does not start
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Article ID: 113346
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Updated On:
Products
CA Process Automation Base
Issue/Introduction
Installation of PAM Agent 4.3.03 fails / does not start
Description I have upgraded the PAM Orchestrator to Version 4.3.03 and now I am trying to upgrade my Agent from 4.3.02 to 4.3.03 too. When I start the Java-Installer for PAM Agent 4.3.03, the Startup runs into the following error:
______ Java Web Start 11.66.2.18 Using JRE version 1.8.0_66-b18 Java HotSpot(TM) 64-Bit Server VM
Missing Application-Name manifest attribute for: log4j:WARN No appenders could be found for logger (com.optinuity.c2o.util.https.InstallCert). log4j:WARN Please initialize the log4j system properly.
I have also tested with the latest Java JDK/JRE Version 1.8.0_181, but I run into the same error.
Environment
Orchestrator: Java: jdk1.8.0_181 From config file : #******************************************************************** # Wrapper Properties #******************************************************************** # Java Application wrapper.java.command=d:/java/jdk1.8.0_181/bin/java wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp wrapper.java.classpath.1=ext-lib/wrapper.jar wrapper.java.classpath.2=d:/java/jdk1.8.0_181/lib/tools.jar OS : Windows Server 2012 R2
Agent: Java: jdk1.8.0_66 and jdk1.8.0_181 PATH: Pointing to jdk1.8.0_181 Install-dir JAVA_HOME: Pointing to jdk1.8.0_181 Install-dir OS : Windows Server 2012 R2
Resolution
issue resolved by disabling Windows UAC during the installation.