Process does not kick off on Auto-Start in PPM due to caching issue

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• An Auto-Start process is not working in Clarity PPM.
• The criteria is met for the process to initiate automatically, however, the process will not kick off

Environment

Release: All Supported Releases
Component: ODBPM

Resolution

Flush the PPM cache.

• For steps on how to do this, see KB: KB000098199

Additional Information

If the above KB doesn't help, see also:

• 24489 - The process on timesheet does not get initiated due to required access missing
• 142571 - Autostart process does not initiate if there is more than one partition
• KB000009205 - If using XOG, defect fixed in CA PPM 15.4 and higher