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Sybase replication probe keeps on crashing sybase_rs

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Article ID: 113261

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Sybase replication probe keeps on crashing.
Error: Max restart reached for probe

Environment

sybase_rs 
Probe version: 1.42 
Linux robot

Resolution

Open the IM configuration for the "controller" probe on that robot, and go to the "Setup" > "Environment" tab, do you see a Variable defined for "LD_LIBRARY_PATH".
If defined, check that it includes the path to the Sybase library folder.
It should look something like the following:
LD_LIBRARY_PATH: /opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p

Also, these environment variables also need to be defined in the controller >
"Environment' configuration.
For example:
SYBASE: /opt/Sybase
SYBASE_ASE: ASE-15_0
SYBASE_JRE_RTDS: /opt/sybase/shared/SAPJRE-7_1_011_64BIT
SYBASE_OCS: OCS-15_0
SYBASE_WS: WS-15_0 SYBROOT: /opt/sybase

One of these environment variables being missing or pointing to the wrong location would be the most likely cause for it failing to start.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/sybase-rs-sybase-replication-server-monitoring/sybase-rs-sybase-replication-server-monitoring-release-notes.html#concept.dita_676a5334895a77844cde2a3e6c1ca1aa94c27f19_PreconfigurationRequirements