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Communication Error AACTL information not timely returned

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Article ID: 113258

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Updated On:

Products

Endevor Software Change Manager (SCM) Endevor Software Change Manager - Natural Integration (SCM) Endevor Software Change Manager - ECLIPSE Plugin (SCM) Endevor Software Change Manager - Enterprise Workbench (SCM)

Issue/Introduction



During Execute package action with Endevor Soap Web Services following Response is reach at 3 minutes ,but package execute is completed in 11 minutes. spawn task log shows "Communication Error AACTL information not timely returned" message. How to fix this issue ?

Environment

Release: ENDAE.00200-18-Endevor-Software Change Manager
Component:

Resolution

Documented problem 7587. 

PROBLEM DESCRIPTION:
 When Endevor Webservice requests a long running task where no response is
 send back until the end of the task, Webservice might fail with communication
 error message.
 
 SYMPTOMS:
 'Communication Error AACTL information not timely returned' error message
 returned by webservice.

Solution: APAR ST04868