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CA ITAM 17.1Export Service doesn't start

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Article ID: 113232

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

ITAM 17.1Export Service doesn't start, getting error:
2018-07-16 12:40:48,229 UTC [ExpMgr] ERROR CA.ExportService.ExportServiceManager - An error occurred while accessing the Web Server:System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> CA.Common.Utilities.Exceptions.AuthenticationPasswordException: Invalid Password.Password maybe incorrect, locked or expired. BackEnd: itam-eem , Application: APM , User:uapmadmin 
 

Cause

This issue is specific to environment where uapmadmin is defined also in AD (linked to EEM used by ITAM).

Environment

Release:
Component: ARGIS

Resolution

The correction of this problem should be available via a test fix patch. 
Please open a Technical Support issue to request it if desired.