CA ITAM 17.1Export Service doesn't start
Article ID: 113232
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
ITAM 17.1Export Service doesn't start, getting error:
2018-07-16 12:40:48,229 UTC [ExpMgr] ERROR CA.ExportService.ExportServiceManager - An error occurred while accessing the Web Server:System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> CA.Common.Utilities.Exceptions.AuthenticationPasswordException: Invalid Password.Password maybe incorrect, locked or expired. BackEnd: itam-eem , Application: APM , User:uapmadmin
2018-07-16 12:40:48,229 UTC [ExpMgr] ERROR CA.ExportService.ExportServiceManager - An error occurred while accessing the Web Server:System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> CA.Common.Utilities.Exceptions.AuthenticationPasswordException: Invalid Password.Password maybe incorrect, locked or expired. BackEnd: itam-eem , Application: APM , User:uapmadmin
Cause
This issue is specific to environment where uapmadmin is defined also in AD (linked to EEM used by ITAM).
Environment
Release:
Component: ARGIS
Component: ARGIS
Resolution
The correction of this problem should be available via a test fix patch.
Please open a Technical Support issue to request it if desired.
Please open a Technical Support issue to request it if desired.
Feedback
Yes
No
Powered by
