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How to Unlock Credentials of a User in 2FA

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Article ID: 113163

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Updated On:

Products

CA Rapid App Security CA Advanced Authentication

Issue/Introduction



How to unlock/disable the credentials of a user?

Environment

8.x,9.x

Resolution

We only lock the credentials and not the user. Here are the steps to enable/disable a credential for an user. 

1. Login as Global Admin/Org Admin in CA Administration console
2. Go to search users and administrators link.
3. Search for the user whose credentials need to be enabled or disabled.
4. Click on Manage Authentication credentials link.
5. Enable/Disable the credential user has.