CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
I am trying to connect to Web Services. I am getting an error:
Server Error in '/APIService' Application. User Not Authenticated
Environment
Release: Component: ARGIS
Resolution
Go to C:\Program Files (x86)\CA\ITAM\WCF Service\bin. Right click on the file CA.Applications.Web.WCF.dll. Go to Properties. Click the Details tab and note the Product Version.
Go to C:\Program Files (x86)\CA\ITAM\WCF Service. Edit the web.config file. Search for the line: <add name="ITAMServiceBehavior" type="CA.Applications.Web.WCF.Behaviour.ITAMBehaviorElement, CA.Applications.Web.WCF, Version=17.0.0.114, Culture=neutral, PublicKeyToken=null"/>
Change the version to match the file properties. Save the web.config file and retest.