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Web services error User Not Authenticated

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Article ID: 113145

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I am trying to connect to Web Services. I am getting an error:

Server Error in '/APIService' Application. 
User Not Authenticated 

Environment

Release:
Component: ARGIS

Resolution

Go to C:\Program Files (x86)\CA\ITAM\WCF Service\bin.
Right click on the file CA.Applications.Web.WCF.dll.
Go to Properties.
Click the Details tab and note the Product Version.

Go to C:\Program Files (x86)\CA\ITAM\WCF Service.
Edit the web.config file.
Search for the line:
<add name="ITAMServiceBehavior" type="CA.Applications.Web.WCF.Behaviour.ITAMBehaviorElement, CA.Applications.Web.WCF, Version=17.0.0.114, Culture=neutral, PublicKeyToken=null"/>

Change the version to match the file properties.
Save the web.config file and retest.