Error: "No business layer sent back from server" from BI Launchpad

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

when trying to open or create a new report with a derived universe appears the following error: "No Business Layers sent back from server" and can´t access to this universe.

Reproducing the Issue:

1. Login to BI Launchpad.
2. Create New WebI document.
3. Select Universe.
4. Receive following error:
5. "No business layer sent back from server".

Environment

• SAP BusinessObjects Business Intelligence platform 4.0 (BI 4.0)
• SAP BusinessObjects Business Intelligence platform 4.1 (BI 4.1)
• SAP BusinessObjects Business Intelligence platform 4.2 (BI 4.2)
• Web Intelligence (WebI)

Cause

Insufficient rights to the user/group on Universe Connection.

Resolution

Resolution

1. Login to Central Management Console (CMC) using Enterprise Administrator.
2. Navigate to Connections.
3. Grant User/Group 'View on Demand' Access level to the Connection on which the Universe is to be created.
4. Login to the BI Launchpad with the user and create New Webi report.

 

Additional Information

Sap support:
https://launchpad.support.sap.com/#/notes/1696683

Other workaround suggested by Sap community:
https://archive.sap.com/discussions/thread/3303384