Active Users widget only show the users logged on only one WCC server

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

In WCC HA configuration:

the "Active Users" widget we only see the users logged on to the current WCC server. e.g.: when looking at active users on WCC server1 we only see users logged on to WCC server1 and not those logged on to WCC server2.

Cause

Internal firewall port was not opened on both WCC servers
 

Environment

WCC 11.4 SP6 on LINUX

Resolution

You can use the Active User widget to monitor the CA WCC users that are currently CONNECTED to the CA WCC nodes in the HA cluster, and to view a list of active user sessions.

This mean that you should connect to both nodes in WCC HA to view a list of active user sessions and the internal firewall port on both WCC servers should be opened

See more detail from the following WCC documentation:

https://docops.ca.com/ca-workload-automation-ae/11-4-2/en/ca-wcc-help-systems/ca-wcc-dashboard/manage-the-active-user-widget#ManagetheActiveUserWidget-CustomizetheActiveUsersTable