Advanced Reporting "The Service is Currently Unavailable" in SaaS

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

If you are a Clarity SAAS On Demand customer, are authorized to access Advanced Reporting via the Home > Advanced Reporting link, and see the following message "The Service is Currently Unavailable" you are likely experiencing an On Demand Jaspersoft Server outage.

If you are a CA PPM On-Premise customer are authorized to access Advanced Reporting via the Home > Advanced Reporting link, you will get an error message, but not the Service Status page as shown above.

Environment

Release: All Supported
Component: ODJSP On Demand Clarity Jaspersoft

Resolution

If you are still unable to access Clarity Advanced Reporting please refer to the following:

• For Clarity SAAS Customers: Please open a Broadcom Support case or call 1-800-225-5224.
• For Clarity On Premise, if you get an Apache "Internal Server Error" or "Service Unavailable" please notify your Clarity Administrator or open a Support case. There are a number of causes for a 500 Internal Server Error to display in a web browser and the Clarity team will need to investigate.