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Troubleshoot Advanced Reporting issues using notifications

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Article ID: 113017

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

If you are using Clarity Advanced Reporting regularly and notice reports are running slow or failing but there is no error message in the UI you could configure Clarity Advanced Reporting job status notifications (success or failure) sent to the front end to get more information.

Environment

Release: Any

Resolution

On the Jaspersoft communities see Setting Up Notifications. (Section Send job status notifications). The settings (including the below) can aid in getting more detailed troubleshooting information.

  • Send success notification
  • Send failure notification
  • Include report job information 
  • Include stack trace 

Additional Information

On Premise customers: by default, the mail server is not configured by the JasperReports Server installer. To send email notifications, the administrator must configure the mail server, as described in the JasperReports Server Installation Guide.
See also Configuring the Report Scheduler on Jaspersoft Communities.