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Is it possible to configure multiple Spectrum servers to point to one SDM server?

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Article ID: 113009

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I have multiple Spectrum Servers environments, and would like to point them to a single Service Desk Manager server. Is this possible?

Resolution

Each Spectrum Server can be configured to point to the same OneClick server (OneClick is installed on the Service Desk Manager server).

Information on how to configure the Spectrum Server to connect to a OneClick server is located here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-2/administrating/oneclick-administration/ca-spectrum-control-panel-overview/configure-host-security.html

Additional Information

More details on the Spectrum and Service Desk integration is located here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-2/integrating/ca-service-desk-and-ca-spectrum/how-to-install-and-configure-the-integration/configure-the-oneclick-server.html