After modifying CsEvFormat and CsPCause files these changes are not reflected in the Spectrum OneClick console in events

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After modifying CsEvFormat and CsPCause files these changes are not reflected in the Spectrum OneClick console in events

Environment

Release: Any
Component:

Resolution

The Event Format and Probable Cause files are read into memory at tomcat startup. In order for OneClick to see any changes, one of the following must be done:

1. Restart tomcat 

2. Update the event and alarm information

    a. Log into OneClick as an ADMIN user

    b. Click on the Administration link

    c. Click on the "Update Event and Alarm Files" button

    d. Click on the Reload button