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Reports missing date start and Date end

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Article ID: 112959

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Steps to Reproduce
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1. Login to catalog 14.1 version + CP05 patch level 
2. Go to Administration Tab - Report Builder - Data Views 
3. Expand Catalog Folder - Click on Request Fulfillment view 
4. Enter the required parameters and click OK 
5. A report is generated with title "Request Fulfillment - ? to ? (Durations in Days Hours:Minutes)" 
6. Note the missing start date and end date replaced with "?" marks. 

Cause

Code Bug

Environment

CA Service Management 14.1
Windows 2012
SQL 2014

Resolution

Issue fixed in cumulative 5, Roll-up 2 patch. Targeted Release date to 17.2 GA,17.1 RU2,14.1.05 RU2
Please raise a case with CA Support and request for CP05 Roll-up 2