CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Steps to Reproduce ================== 1. Login to catalog 14.1 version + CP05 patch level 2. Go to Administration Tab - Report Builder - Data Views 3. Expand Catalog Folder - Click on Request Fulfillment view 4. Enter the required parameters and click OK 5. A report is generated with title "Request Fulfillment - ? to ? (Durations in Days Hours:Minutes)" 6. Note the missing start date and end date replaced with "?" marks.
Environment
CA Service Management 14.1 Windows 2012 SQL 2014
Cause
Code Bug
Resolution
Issue fixed in cumulative 5, Roll-up 2 patch. Targeted Release date to 17.2 GA,17.1 RU2,14.1.05 RU2 Please raise a case with CA Support and request for CP05 Roll-up 2