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Cabi portlet not loading in UMP

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Article ID: 112670

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After restart of cabi probe, the cabi portlet can not be loaded.

Errors in the cabi.log shows the error:

Aug 23 07:02:47:918 [UserSynchronizationThread, cabi] (6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:171) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208) at com.ca.cabi4uim.sso.DataEngineConnector.request1(DataEngineConnector.java:50) at com.ca.cabi4uim.sso.DataEngineConnector.request(DataEngineConnector.java:60) at com.ca.cabi4uim.sso.DataEngineConnector.getAclsFromHub(DataEngineConnector.java:96) at com.ca.cabi4uim.sso.DataEngineConnector.getAccessControlLists(DataEngineConnector.java:131) at com.ca.cabi4uim.sso.UimUserUtility.getUmpUsers(UimUserUtility.java:61) at com.ca.cabi4uim.sso.UimToJasperUserSync.init(UimToJasperUserSync.java:63) at com.ca.cabi4uim.sso.UimToJasperUserSync.<init>(UimToJasperUserSync.java:94) at com.ca.cabi4uim.sso.UserSynchronizationThread.synchronizeUsers(UserSynchronizationThread.java:63) at com.ca.cabi4uim.sso.UserSynchronizationThread.run(UserSynchronizationThread.java:50)

Aug 23 07:02:47:918 [UserSynchronizationThread, cabi] Warning: unable to sync users with CABI. Cause: 'Received status (6) on response (for sendRcv) for cmd = 'hubsec_list''. Will retry in 60 seconds. For more detail please set log level to DEBUG. Aug 23 07:03:48:153 [UserSynchronizationThread, cabi] (6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:171) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208) at com.ca.cabi4uim.sso.DataEngineConnector.request1(DataEngineConnector.java:50) at com.ca.cabi4uim.sso.DataEngineConnector.request(DataEngineConnector.java:60) at com.ca.cabi4uim.sso.DataEngineConnector.getAclsFromHub(DataEngineConnector.java:96) at com.ca.cabi4uim.sso.DataEngineConnector.getAccessControlLists(DataEngineConnector.java:131) at com.ca.cabi4uim.sso.UimUserUtility.getUmpUsers(UimUserUtility.java:61) at com.ca.cabi4uim.sso.UimToJasperUserSync.init(UimToJasperUserSync.java:63) at com.ca.cabi4uim.sso.UimToJasperUserSync.<init>(UimToJasperUserSync.java:94) at com.ca.cabi4uim.sso.UserSynchronizationThread.synchronizeUsers(UserSynchronizationThread.java:63) at com.ca.cabi4uim.sso.UserSynchronizationThread.run(UserSynchronizationThread.java:50)

Environment

cabi probe ver 3.x or later

UIM 8.x or 9.x

Cause

Probe sec for cabi probe is missing in security.cfg

Resolution

Add probe sec to primary hub

1. Open IM and select Security>Probe Administration 
2. Select 'New Probe..' in Probe Administration window
3. Select 'cabi' for Probe and 'Admin' for Access, input '*' for IP Mask
4. Click Ok and check an entry for cabi probe is added in same window
5. Close the window.

Restart cabi probe